Privacy Policy
Cringila General Medical Practice ("the practice", "we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, where applicable, the Health Records and Information Privacy Act 2002 (NSW).
This policy explains what personal information this website collects, how it is used, and your rights. It covers this website only — your clinical and medical records held by the practice are managed under separate, more detailed patient privacy arrangements available from reception.
What we collect through this website
When you use this website, we may collect:
- Contact form details — your name, email address, phone number and the content of your message.
- Technical information — such as your browser type, device, and general location, collected automatically for security and to help us improve the site.
This website does not collect or store medical records, Medicare numbers, or other health information. Online appointment bookings are handled entirely by HealthEngine, a third-party booking platform, under its own privacy policy — we recommend reviewing it before booking.
How we use your information
Information submitted through the contact form is used solely to respond to your enquiry — for example, to answer a question about our services, opening hours, or how to book an appointment. It is never used to provide medical advice, and messages sent through this form should not be used for urgent or emergency matters (call 000 in an emergency).
Disclosure to third parties
We do not sell, rent, or trade your personal information. We only disclose it:
- to trusted service providers who help us run this website (for example, our hosting provider), and only to the extent needed to provide that service;
- where required or authorised by Australian law; or
- where you have given your consent.
Data security
We take reasonable technical and organisational steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. Website form submissions are transmitted securely (HTTPS) and stored on servers with restricted access.
Access, correction, and complaints
You have the right to ask what personal information we hold about you (collected through this website), and to request that it be corrected if it is inaccurate. If you have a concern about how we've handled your personal information, please contact us using the details below — we will investigate and respond within a reasonable time. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Cookies
This website may use essential cookies required for the site to function correctly (for example, to remember your session). We do not use cookies for third-party advertising.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page.
Contact us
If you have any questions about this privacy policy or how we handle your information, please contact reception during opening hours, or email reception@cgmp.com.au.